Privacy Policy
At DogLady, we respect the privacy and trust of our clients. This Privacy Policy explains how we collect, use, store, and protect the personal information you share with us when using our pet sitting services.
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We collect only the information that is necessary to provide excellent care for your pets. This may include your contact details such as your name, address, phone number, and email, as well as information about your pets including their names, breeds, ages, health needs, and behavior notes. We may also keep emergency contacts and veterinarian information, scheduling and payment details, and any other information you choose to provide that helps us meet your pets’ needs.
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The information we gather is used solely to deliver safe and personalized care for your pets. We use it to communicate with you about bookings, updates, or emergencies, to process payments and send invoices or receipts, and to improve our services and customer experience. We may also use it when required to comply with legal or regulatory obligations.
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We do not sell or rent your personal information to anyone. We may share limited details only when necessary, such as with a veterinarian in an emergency, with trusted payment processors, or when required by law.
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We take reasonable measures to safeguard your personal information against loss, misuse, or unauthorized access. While we work hard to protect your data, please note that no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute protection.
We retain your personal information only for as long as it is needed to provide our services or as required by law. When it is no longer necessary, we will securely delete or destroy it.
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You have the right to request a copy of the personal information we hold about you, to ask that we correct or update your details, or to request that we delete your data, subject to legal obligations. To exercise these rights, please contact us using the details provided below.
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From time to time, we may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date.